my printer keeps saying it is isshutting down, however it just keeps going in circles and does ot sh

[JRmsia]

my HPlaser printer pro 5968 after completing a pprint it says on the screen ,"Shutting down", however it just keeps saying that and will not allow me to shut it off what can I do I as not aware of offline or wifi or cartridge error as none of that comes up. help please.

[Kumar0307]

@JRmsia, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to power off the printer. Are you referring to an HP OfficeJet Pro 6968 All-In-One Printer?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Check if the power button is damaged. Are you able to power on the printer using the power button?

Hope this helps! Let me know how it goes. 

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