my printer won't print. message says encryption credentials expired??

[mama45]

Encryption credentials expired

[Hawks_Eye]

Hi @mama45 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP printer is showing a message stating that the encryption credentials have expired, this is typically related to issues with security settings or credentials stored on the printer. Here’s how to address this problem:

Check Printer's Security Settings:

• Access the printer's Embedded Web Server (EWS) by entering the printer's IP address into a web browser.
• Go to the security settings and verify if there are any expired certificates or encryption credentials.
• Update or renew any expired credentials as necessary.

Update Printer Firmware:

• Ensure your printer's firmware is updated to the latest version. You can check for updates via the printer's EWS or HP support website.

Re-configure Encryption Settings:

• If your printer uses features like Secure Print or encrypted connections, re-configure these settings.
• You might need to generate new encryption keys or certificates.

Reset Network Settings:

• Sometimes resetting the network settings can help clear expired credentials and re-establish a secure connection.
• Refer to your printer's manual or HP support for instructions on how to reset network settings.

Use HP Security Manager:

• If your printer is part of a large network, it's beneficial to use tools like HP JetAdvantage Security Manager to manage and update security settings effectively.

These steps should help in resolving issues related to expired encryption credentials on your HP printer. If your printer is part of a managed network, consult your IT department for further assistance with renewing network encryption settings or credentials.

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Regards, 

Hawks_Eye