myofficejet 7720 displays depleted cartridge even when i install new one

[Puzzzler]

printer displays depleted cartridge even with new one installed

[A_Gayathri]

Hi @Puzzzler ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 7720 printer displaying a "depleted cartridge" error even after installing a new one, you can try the following steps to resolve the issue:
 

1. Check the Cartridge Installation

• Ensure proper installation: Double-check that the new ink cartridge is installed correctly. Make sure it's clicked into place and properly aligned.
• Remove and reinsert: Gently remove the cartridge and reinsert it, making sure it's seated properly.

2. Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Remove the ink cartridge.
• Clean the copper contacts on the cartridge and the printer with a soft, lint-free cloth slightly dampened with water.
• Let them dry completely before reinstalling the cartridge.

3. Reset the Printer

• Turn off the printer, then unplug it from the power source.
• Wait for at least 1-2 minutes.
• Plug the printer back in, turn it on, and check if the error message persists.

4. Check for Firmware Updates Update the firmware on an HP printer

• Make sure your printer's firmware is up to date, as outdated firmware can sometimes cause compatibility issues with new cartridges.
• You can check and update the firmware using the HP Smart app or HP website.

5. Perform a Printer Reset

• Sometimes, resetting the printer to its default settings can clear errors:
  • On the printer's control panel, navigate to Settings > Printer Maintenance.
  • Select Restore Defaults or Reset Printer.

6. Try a Different Cartridge

• If the issue persists, try using another new ink cartridge. Sometimes, even new cartridges can be defective.

7. Check for Printer Errors

• Run a Print Quality Diagnostic or check for any other error codes that may provide more insight.

Refer to this document: HP OfficeJet Pro 7720 Wide Format All-in-One Printer series User manual

HP printer ink cartridge issues including 'Incompatible,' 'Missing,' 'Failure' and enrollment errors

I hope this helps. 

Take care and have a good day.

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