no black ink output

[frankinstaller]

new color & black ink cartridges. When printing alignment page, it looks like this...(see attached)

[Kumar0307 · Accepted solution]

@frankinstaller

Welcome to the HP Support Community!

• Is HP Full-featured software installed on your computer?
• If No, click here to download the same. Once downloaded, make sure to run the file to start the installation.

Step 1: Use an automated tool to clean the cartridges

Step 2: Clean the area around the ink nozzles

Step 3: Print a Print Quality Diagnostic report

Note: Refer to this document to perform the above 3 steps.

Step 4: Replace the defective black ink cartridge.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!