no color print (and no color print options) even if print quality diagnostic page is in color

[roby_c]

Hello,

This problem happen only with my Windows 10 pc, with my Windows 8 everything is ok.

The printer doesn't print in color (Word, pdf, internet pages...) even if the print previews show always color, and there's no possibility to choose color or B/W (as you see).

There's no way in Printer Preferences or Printer Properties as well to switch its mode to "color", as you see in the attached "Device setting" tab.

Otherwise, when I print a quality print diagnostic page, it's in color, so the system can't detect the problem and auto-solve it!

What can I do? I wouldn't like trying to disinstall and reinstall everything, but this problem seems absolutely a mess.

Please help me, thanks

[Betty0610 · Accepted solution]

@roby_c

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!