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‎09-16-2016 12:08 PM

HP Recommended
Product: deskjet 1000
Operating System: Microsoft Windows 7 (64-bit)

 There is no USB connection and no movement of cartrdges as in the past?  I changed cable, USB location on back of computer, unplugged printer,restarted win 7 computer.  Doesn't work also with Mac book pro. Deskjet 1000.  Ran HP doctor and only could get to  "no connection".  

 

Basically printer light flashes constantly but no cartridge movement.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2016 04:14 AM

HP Recommended

Thank you.

I had previously viewed the video. The carriage moved easily.

I tried to open the printer to mess around in it.  Found no resources to help on the internet.  No success.

I found another deskjet 1000 to buy since I had a significant investment in cartridges.

View solution in original post

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2 REPLIES 2

‎09-19-2016 09:10 AM

HP Recommended

Hi @Ken38,

 

Thank you for visiting the HP Support Forums! 🙂 I understand the carriage on your HP Deskjet 1000 is not able to move. 

 

I would like you to get started here: The Carriage is Stuck for HP Deskjet 1000 (J110)

 

Did this help? 

 

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help. 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-20-2016 04:14 AM

HP Recommended

Thank you.

I had previously viewed the video. The carriage moved easily.

I tried to open the printer to mess around in it.  Found no resources to help on the internet.  No success.

I found another deskjet 1000 to buy since I had a significant investment in cartridges.

Was this reply helpful? Yes No
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