not printing and display screen has no words

[beckyrdh]

I'm having 2 problems. First the display screen is pink and I can't print a copy. Also, now when I try to print something from my laptop it makes noise like it;s going to print, but then stops. my printer is out of warranty.

[Sneha_01]

Hi @beckyrdh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing multiple issues with your printer. Let's address each one separately.

1. Display Screen is Pink and Shows No Words

Possible Causes:

• Hardware Issue: There could be an issue with the display screen itself.
• Firmware Issue: The printer’s firmware might be corrupted.

Troubleshooting Steps:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Firmware Updates:

• Visit the printer HP website and check for any available firmware updates.
• Follow the instructions to update the firmware.

Factory Reset:

• Performing a factory reset can sometimes resolve display issues. 

Physical Inspection:

• If possible, open the printer and inspect the display connections to ensure they are secure.

2. Printer Makes Noise but Does Not Print

Possible Causes:

• Paper Jam: There could be a paper jam that is not easily visible.
• Print Queue Issue: There might be an issue with the print queue.
• Driver Issue: The printer driver on your laptop might be corrupted.

Troubleshooting Steps:

Check for Paper Jams:

• Open the printer and check for any paper jams. Remove any jammed paper carefully.
• Ensure there are no small pieces of paper stuck inside the printer.

Clear the Print Queue:

• On your laptop, go to Control Panel > Devices and Printers.
• Right-click on your printer and select See what's printing.
• In the print queue window, click on Printer and select Cancel All Documents.

Update or Reinstall Printer Driver:

• Go to the printer HP website and download the latest driver for your printer.
• Uninstall the current driver from your laptop and install the new driver.

Run Printer Troubleshooter (Windows):

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click on Manage.
• Click on Run the troubleshooter.

Check Printer Settings:

• Ensure the printer is set as the default printer.
• Check if there are any pending print jobs that need to be cleared.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support