not printing

[thesarge46]

Hi ,my printer has stopped printing ,it makes the sound as if its printing my the paper is blank, any ideas. thank you.

[zoey7886]

@thesarge46, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer which does not print! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Ink or Toner Levels: Ensure that your printer’s ink or toner cartridges are not empty. If the indicator shows low ink levels, consider replacing the cartridges.

Remove Protective Tape: Make sure the protective plastic tape has been completely removed from the ink nozzles or toner cartridges. If it's only partially removed, carefully take off the tape.

Align and Clean Cartridges: Try aligning or cleaning the print cartridges. Sometimes this can help improve print quality.

Check Paper: Verify that you're using the correct type of paper for your print job. Make sure the paper is loaded correctly with the printable side facing down.

Reinsert Cartridges: Remove the ink or toner cartridges and then reinsert them to ensure they are properly installed.

Print a Test Page: Print a self-test page or alignment page from your printer to check if there is any issue with the print quality.

Software and Connection Checks:

• Ensure that the printer is correctly connected to your computer or network.
• Check for any error messages on your computer or printer.
• Make sure the document you are printing isn’t corrupt. Try printing another document.

Restart Printer: Turn off the printer, unplug it for a minute, and then plug it back in and turn it on again.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,