not recognizijng new cartridges

[Trishcy]

I just installed all new HP910 cartridges, and i'm getting message that the cartrigdes are not commumication properly iwth the printer

[Raj2111]

Hi @Trishcy 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

Clean or service the printhead

If your printer has a removable printhead, you can manually clean it. Otherwise use the steps provided to replace the printhead or service the printer.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look for a latch on the carriage.

If there is no latch, the printhead is not replaceable. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

If there is a latch, continue to the next step.

Remove all of the cartridges from the carriage. Push in the tab on each cartridge, and then lift them out of the carriage.

CAUTION:

Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can damage both the printer and the cartridges.

Lift the latch on the carriage until it stops.

Grasp the printhead by the sides to remove it from the carriage.

Lightly dampen a lint free cloth with distilled or bottled water, and then wipe the electrical contacts from the bottom to the top until no ink appears on the cloth. Do not go past the edge between the electrical contacts and the ink nozzles.

CAUTION:

Do not touch the copper-colored contacts with your fingers, or let the contacts touch any surface.

Using a clean area of the damp cloth, wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

Using a clean area of the damp cloth, wipe the ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

Wipe each of the previous areas with a clean, dry, lint-free cloth.

Using a clean area of the damp cloth, wipe the electrical contacts in the carriage from top to bottom until no ink appears on the cloth.

Wipe the contacts with a clean, dry, lint-free cloth.

Slide the printhead back into the carriage, and then lower the latch until it stops.

Reinsert each cartridge into its color-coded slot, making sure each snaps into place and none are protruding.

Close the door or lid to the cartridge access area.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi @Trishcy 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

Clean or service the printhead

If your printer has a removable printhead, you can manually clean it. Otherwise use the steps provided to replace the printhead or service the printer.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look for a latch on the carriage.

If there is a latch, continue to the next step.

Remove all of the cartridges from the carriage. Push in the tab on each cartridge, and then lift them out of the carriage.

CAUTION:

Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can damage both the printer and the cartridges.

Lift the latch on the carriage until it stops.

Grasp the printhead by the sides to remove it from the carriage.

Lightly dampen a lint free cloth with distilled or bottled water, and then wipe the electrical contacts from the bottom to the top until no ink appears on the cloth. Do not go past the edge between the electrical contacts and the ink nozzles.

CAUTION:

Do not touch the copper-colored contacts with your fingers, or let the contacts touch any surface.

Using a clean area of the damp cloth, wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

Using a clean area of the damp cloth, wipe the ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

Wipe each of the previous areas with a clean, dry, lint-free cloth.

Using a clean area of the damp cloth, wipe the electrical contacts in the carriage from top to bottom until no ink appears on the cloth.

Wipe the contacts with a clean, dry, lint-free cloth.

Slide the printhead back into the carriage, and then lower the latch until it stops.

Reinsert each cartridge into its color-coded slot, making sure each snaps into place and none are protruding.

Close the door or lid to the cartridge access area.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi @Trishcy 

Welcome to the HP support community.

Please perform the steps mentioned in my earlier post and get back to us.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards

Raj-HP Support

[Raj2111]

Hi @Trishcy 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean or service the printhead

If your printer has a removable printhead, you can manually clean it. Otherwise use the steps provided to replace the printhead or service the printer.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Look for a latch on the carriage.

If there is a latch, continue to the next step.

Remove all of the cartridges from the carriage. Push in the tab on each cartridge, and then lift them out of the carriage.

CAUTION:

Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can damage both the printer and the cartridges.

Lift the latch on the carriage until it stops.

Grasp the printhead by the sides to remove it from the carriage.

Lightly dampen a lint free cloth with distilled or bottled water, and then wipe the electrical contacts from the bottom to the top until no ink appears on the cloth. Do not go past the edge between the electrical contacts and the ink nozzles.

CAUTION:

Do not touch the copper-colored contacts with your fingers, or let the contacts touch any surface.

Using a clean area of the damp cloth, wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.

Using a clean area of the damp cloth, wipe the ramps on both sides of the ink nozzles. Wipe away from the nozzles only.

Wipe each of the previous areas with a clean, dry, lint-free cloth.

Using a clean area of the damp cloth, wipe the electrical contacts in the carriage from top to bottom until no ink appears on the cloth.

Wipe the contacts with a clean, dry, lint-free cloth.

Slide the printhead back into the carriage, and then lower the latch until it stops.

Reinsert each cartridge into its color-coded slot, making sure each snaps into place and none are protruding.

Close the door or lid to the cartridge access area.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support