nvy 4500

[19399]

Printer screen suddenly show "Inkompatible patroner".

Ink cartridges are  marked CH561E HP 301 and CH562E HP 301 ,

Made in China,  Warranty ends NOV 2020.

Cartridges have been used for 14 days without problems.

Please advise.

[Jeet_singh]

@19399,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Also, try cleaning the ink cartridges. Refer to step# 3, 4, 5, 7, 8 and 9 from this document. 

Alternatively, you may try to update the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

Let me know how it goes for further assistance.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!