o print from my Acer laptop, I get a message that my HP printer is in an error state

[ET1948]

When I try to print from my Acer laptop, I get a message that my HP printer is in an error state

[Hawks_Eye · Accepted solution]

Hi @ET1948 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP ENVY Photo 6255 is stuck in an error state, preventing printing from your Acer laptop. Since other devices might still work, the issue could be related to Windows settings, printer drivers, or connectivity problems. 

Here are some steps to troubleshoot:

 

1. Restart Printer & Computer

• Turn off your printer and unplug it for 60 seconds.
• Restart your Acer laptop and try printing again.

2. Check Printer Connection

• If using Wi-Fi, ensure the printer is connected to the same network as your laptop.
• If using USB, try a different port or cable.

3. Reset the Print Spooler

• Open Command Prompt (Admin) and type:net stop spooler net start spooler
• This clears stuck print jobs and resets the printing service.

4. Update Printer Drivers

• Go to Device Manager → Printers.
• Right-click your HP printer → Update driver.
• If updating doesn’t work, uninstall and reinstall the driver.

5. Run HP Print and Scan Doctor

• HP has a diagnostic tool that can fix stubborn printing issues.
• Download it from HP’s support page and run a scan.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[ET1948]

Thanks for your help! I downloaded the HP Print and Scan Doctor 5 7.4 and used that to get my printer printing documents from my Acer laptop again!

[Kuroi_Kenshi]

Hi @ET1948,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,