officejet 3830 won't print. I get error processing command.

[tigerring]

officejet 3830 won't print documents. I get error processing command. I have use HP print doctor and it says there are no problems and all test pages print fine. I have tried it with and without USB cable and WiFi and  documents from different sources. I have unplugged everything and plugged in again. HELP!!

[Kumar0307 · Accepted solution]

@tigerring, Welcome to the HP Support Community!

I understand you are not able to print. Let us try these steps:

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Remove the printer installed > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[tigerring]

Thank you for your help. Problem solved. 

[Kumar0307]

@tigerring

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!