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‎03-04-2021 05:29 AM

HP Recommended
Product: HP officejet 3830
Operating System: Microsoft Windows 10 (32-bit)

officejet 3830 won't print documents. I get error processing command. I have use HP print doctor and it says there are no problems and all test pages print fine. I have tried it with and without USB cable and WiFi and  documents from different sources. I have unplugged everything and plugged in again. HELP!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2021 07:36 AM

HP Recommended

@tigerring, Welcome to the HP Support Community!

 

I understand you are not able to print. Let us try these steps:

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Remove the printer installed > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-08-2021 07:36 AM

HP Recommended

@tigerring, Welcome to the HP Support Community!

 

I understand you are not able to print. Let us try these steps:

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Remove the printer installed > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-08-2021 08:27 AM

HP Recommended

Thank you for your help. Problem solved. 

Was this reply helpful? Yes No

‎03-08-2021 08:31 AM

HP Recommended

@tigerring

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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