cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tigerring
New member
3 1 0 0
Message 1 of 4
73
Flag Post

Solved!

officejet 3830 won't print. I get error processing command.

HP Recommended
HP officejet 3830
Microsoft Windows 10 (32-bit)

officejet 3830 won't print documents. I get error processing command. I have use HP print doctor and it says there are no problems and all test pages print fine. I have tried it with and without USB cable and WiFi and  documents from different sources. I have unplugged everything and plugged in again. HELP!!

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,837 18,836 1,338 1,551
Message 2 of 4
Flag Post
HP Recommended

@tigerring, Welcome to the HP Support Community!

 

I understand you are not able to print. Let us try these steps:

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Remove the printer installed > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
tigerring
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for your help. Problem solved. 

Reply
0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,837 18,836 1,338 1,551
Message 4 of 4
Flag Post
HP Recommended

@tigerring

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation