officejet 4620 e all-in-one won't scan

[mrdrking]

Officejet 4620 makes copies but will not scan (cant find computer).

Tried to reinstall software ... made sure USB cable good (exchange with laser printer I have)

Basically all I use it for is scanning and this makes me very unhappy.

I tried to do the self helf but URL

(http://support.hp.com/us-en/product/HP-Officejet-4620-e-All-in-One-Printer-series/5101229/model/5101...)

for these instructions are broken ...next?

[Riddle_Decipher]

@mrdrking I recommend you follow the below steps to enable scan to computer option, considering the copier works as a stand-alone device it confirms that the printer is working fine, it's just a few settings that need to be changed to get this up and running:

To resolve your concern, you may follow the steps below:

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.