officejet 4630 alignment error

[GatoMontes]

We changed the ink cartridge.

Printer wants to align itself.

Alignment page prints fine.

Alignment scan keeps failing.

We tried the HP website reset solution but alignment scan keeps failing.

How can we fix this?

Thank you

[asmita6658]

@GatoMontes

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the alignment error.

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - Are you using genuine HP ink? 

While you respond to that, let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try cleaning the ink cartridges. Please refer to solution# 3, 4 and 5 from this document.

To align the cartridges, try these steps -

1) From the Home screen on the printer display, press the Up and Down buttons to select Tools, and
then press OK.
2) From the Tools menu on the printer display, select Align Printer. Follow the on-screen instructions.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[GatoMontes]

It's very kind of you to try and help me with this issue, but unfortunately, this information you gave me is all available online, so I've tried them all.

Thanks anyway. Much appreciated.

[asmita6658]

@GatoMontes

Thanks for trying. I'm afraid this would confirm a hardware issue. I have sent you a Private Message with the details regarding the service options. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a good day!