• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Hi, i been using my officejet 4635 with no problems and then all of a sudden the screen is frozen. it will power on and power off but that is all. What can I do to unfreeze the screen?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You can disconect and connect the printer. If this happens again do the same thing go to settings and press reset printer.

If my post helped, click the White thumbs up symbol to say thanks.
Please mark Accept As Solution if my post solved your problem.
I'm a volunteer.
I help persons in my spare time. :OpenSmile:

View solution in original post

1 REPLY 1
HP Recommended

You can disconect and connect the printer. If this happens again do the same thing go to settings and press reset printer.

If my post helped, click the White thumbs up symbol to say thanks.
Please mark Accept As Solution if my post solved your problem.
I'm a volunteer.
I help persons in my spare time. :OpenSmile:
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.