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‎06-27-2016 10:34 AM - edited ‎06-27-2016 10:36 AM

HP Recommended

Hi @Jowelboy

 

If you have Windows 7, click here to download the firmware update. 

 

There is no firmware update in Linux OS for your printer.

 

Thank you. 

Drakster
I work on behalf of HP

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‎06-27-2016 12:09 PM

HP Recommended

Well... it's up to date..

 

firmware-upto-date.png

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‎06-27-2016 01:44 PM

HP Recommended

Hi @Jowelboy,

 

Thanks for the update. 🙂

  • If you're having difficulties performing the Semi-Full Reset, I recommend that you contact HP for help.
  • If you completed all the preceding steps and your product still has an issue, service the product.
     

I hope you have a great day!

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎06-28-2016 05:37 AM

HP Recommended

Hi Drakster,

 

Is there a way of performing the reset (semi or full) via the web interface?  

 

The printer is out of warranty and so far it looks like it's going to cost about £50-60 for an engineer to look at it (whether they fix it or not), so it looks like I'm going to throw it away and buy something else.  Real shame.

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‎06-28-2016 06:37 AM

HP Recommended

Hi @Jowelboy,

 

No, there is no way to perform the Semi-Full Reset from the embedded web server.

 

HP may offer you a discount towards a trade-in on a replacement unit. I would contact HP for service options.

 

Thank you.

 

 

 

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎06-28-2016 06:47 AM

HP Recommended

Can you give me a link for contacting HP service in the UK please.

 

Thanks for your patient help too.

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‎06-28-2016 07:16 AM

HP Recommended

Hi @Jowelboy,

 

You're welcome.

 

Please complete this form so you can be provided the correct contact number for your area.

 

Thank you and have a great day! 🙂

 

 


 

Drakster
I work on behalf of HP

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‎02-03-2017 07:36 AM

HP Recommended

Hey, I know this is like 8 months later, but I've had an idea.
The Printer is sat under my desk and it frustrates me that the cost of repair is almost as expensive as purchasing a new replacement.  HOWEVER here is my *brilliant* idea...

HP please send me a pack of genuine *used/empty* cartridges.  I mean, a pack you're going to throw out or recycle because they are spent.  All I need to do is get past the non-genuine cartridge warning.

 

Once past the "warning" screen and THEN do a reset on the printer and hopefully get my touch screen back and working.

 

Good idea?  Let me know.

 

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‎02-07-2017 02:13 AM

HP Recommended
@drakster please see my comment above, thanks.
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‎01-07-2018 07:58 AM

HP Recommended
If you press on the screen the button you want and then with the same hand touch another part of the screen it will work. THANK YOU, BOOM
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