officejet 7500A Printhead Problem

[mazhar790]

Hi

After I upgread the  frimwear for  printer officejet 7500A  I do full reset

after that   the printer stopped at welcom screen   (install printhead) I use hp print assistent

to find out the problem  mseg say (The printhead identified  is missing, not detected, or incorrectly installed in the printer.)

I clean the head printer and remove it and istall again but it not working .

I use Hp cartridge 920Xl

I test the headprinter  at another printer ....its working normaly .

could you help how can i resolve this problem.

thank you

[TEJ1602]

@mazhar790, Welcome to HP Support Community!

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Unplug the power cord from the wall outlet.

3. Wait at least 15 seconds.

4. Plug the power cord back into the wall outlet.

5. Reconnect the power cord to the printer.

6. Turn the printer on.

If the issue persists, try following the troubleshooting steps from this document.

Let me know if it helps.

Cheers 🙂

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