officejet 7610 printhead problem preventing scanning

[gruggill]

Can I use the scanner when printhead not working? Error message says " printhead missing, not detected or incorrectly installed". Have tried the various steps recommended - got me nowhere. Why do I need a printhead to scan to a PC? How can I use the scanner despite this error message?

[Betty0610]

@gruggill

Welcome to the HP Support Community.

You may try but it might not work as the hardware of the printer could be bad.

Try the steps from here: https://support.hp.com/in-en/document/c04100778#:~:text=You%20might%20need%20to%20reseat,the%20rear%....

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[gruggill]

Thanks, but I had already tried that and it made no difference. Why does the scanner need a PRINThead? Is there something in the printhead that digitizes the item being scanned?

[Betty0610]

When the printer is in error state especially with the hardware, you wouldn't be able to perform any functionalities.

You can try the HP Smart App on your Computer: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!