officejet 8625 Error message

[charles0617]

Message on screen of officejet pro 8625 says

"Printer Failure"

"there is a problem with the printer or ink system. Turn printer off and back on . if problem persists contact HP '

the problem persists

any help appreciated

ce 

[Dvortex · Accepted solution]

Hello, @charles0617 – Hope you are well 🙂

Thanks for reaching out! It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are getting a printer error / ink system failure with your Officejet printer. I'd first suggest you try the steps listed here: https://h10032.www1.hp.com/ctg/Manual/c04204791.pdf  page 39.

Make sure to reseat the print head 3 times as suggested in the document.

If the issue persists, I'd suggest you clean the print head manually. I found a wonderful HP YouTube video with clear instructions to perform this operation. Please check here: http://hp.care/2bVf9iT

The video is made on a different machine, but the steps are the same.

Please let me know if this resolves the issue, or if you require further assistance!

Thank you and have a great day 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[charles0617]

while going through the algorithim as suggested the error message changed to one that identified the yellow cartrige as the trouble.  My recall is a bit fuzzy but I believe it also suggested a leaking cartrige would cause this error. I pulled the yellow cartrige and saw that it  indeed appeared to be leaking. Ireplaced the cartrige and the printer went back to work. While I dont fully understand why the initial message didn't identify the problem, I followed your advice and fixed the printerand that is what counts to me. Thank you 

ce 

[Dvortex]

Hello, @charles0617

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂