officejet pro 6230 - will not set and "hold "print preferences

[doriscoghill]

Officejet Pro 6230 - worked fine with Windows 7 and after upgraded to 10 about 6 months ago.  For the last month I have not been able to set print preferences and have them "hold".  They keep changing back to a default that I do not want to use so I am forced to change the preferences individually everytime I print.

I have updated all drivers.  Any other suggestions?

[Rainbow23]

@doriscoghill, welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that the print settings are not saved for your HP Officejet Pro 6230 ePrinter.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: Using Your Printer with Windows 10

Also, you may follow the link: Printing Documents

Let me know how that works.
 

I hope you have a good day ahead.
 

[Ashokkan · Accepted solution]

Hello Doriscoghill,

At the outset, i don't think there is any hardware problem with your printer.  You said you were able to use the printer as per your requirement for  6 months after upgrading to Win 10 . 

Doris, i would suspect that the windows would have gone through updates in this many months and that would have upset the printer software. 

I would suggest you to uninstall the printer driver completely from the computer , and then reinstall.  

Your reply will encourage me to post more messages in this forum 

Regards,

Ashok

[Rainbow23]

@doriscoghill, this is just a follow-up to know if the issue that you had with your HP Officejet Pro 6230 ePrinter had resolved or not.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.

[doriscoghill]

I had tried re-downloading all of the software/drivers - but had not totally deleted and reinstalled.

Thanks for the advise - yes that did work

[Ashokkan]

Hello Doriscoghill,

Thank you very much for the reply.  Great to know, that the solution helped you to work with your printer. 

You may acknowledge this solution by giving a thumbs up 

Wishing you happy holidays, doris. 

Regards.