officejet pro 8210 - persistent print queue problem

[jimicarr]

I recently bought an OfficeJet Pro 8210 printer.  Print jobs get stuck in the queue over and over and over again.  Every day I have to empty the spool and then stop/restart the print spooler to clear the queue and print again.  Recently installed an update and thought that might have solved the problem but it did not.  Never had this problem with other HP printers. Running Windows 11 so not sure if that has anything to do with it.  Would love to find a fix for this.  Any replies would be greatly appreciated.

[banhien]

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@jimicarr wrote:

... Running Windows 11 so not sure if that has anything to do with it.,,,

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Hi,

Sorry, I don't know Windows 11. But please try For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

[jimicarr]

Thanks for the response.  I am aware of this fix.  The problem is that I have to repeat this procedure over and over and over and over.  I fix the problem, it works for a while and then the queue becomes jammed again.  It's ridiculous.

[ChasBow]

I have the same issue on a Dell M4700 with Windows 10.

[Rwallis99]

I've been experiencing the same issue for the last 3 months.  I've called HP support 3 times, 2 hours each time and they have been unable to resolve the issue.

I've tried the following:

I have 3 HP Officejet PRo 8210's.  I've tried to set all 3 of them up on DELL Laptops and Desktops (Latitude 6540 and Optiplex 9020) both running Windows 10 versions (10.0.10586 and 10.0.14393)

I've completely formatted the hard drives and done clean installs of both versions of Windows 10 and the same issue persists with both the BASIC and FULL printer drivers from HP.

The issue is this:  

Installation of the printer with both the BASIC and FULL drivers on both versions of Windows 10 seems to go flawlessly.  If I do a test print after installing it prints just fine.  However, the first time I try to print two pages, both pages print out just fine but the PRINT JOB never leaves the PRINT QUEUE.  

Before responding to this, I'm not going to consider a fix that requires me to restart the PRINT SPOOLER every day.

Beyond frustrated with HP support on this issue, both online, automated and phone support.

[jimicarr]

I just finished a chat session with HP rep who seems to have solved the problem.  Suggest chat support as an option for you.  Too soon to tell if he has really fixed it but I have been able to print a series of different documents without the print queue getting jammed.

[Rwallis99]

I have tried chat support, same outcome as phone support.  In both cases their last final attempt was to refer me to a third party website not associated with HP for a spooler fix, that didn't work.

What did they have you do?

[jimicarr]

Sounds like the same thing, in which case my current state of satisfaction may be short lived.  I will post another response if their "fix" turns out to be a dud.

[Rwallis99]

I believe if you reboot whatever they did will fail again.  Nothing seems to last more then a reboot or a couple of printer jobs.

[Rwallis99]

I feel pretty confident at this point that it has something to do with the HP Officejet Pro 8210 drivers themselves.  I can actually get any other of our HP printers to print on these test workstations.  The only one that exhibits this PRINT QUEUE freeze is the 8210.