officejet pro 8610 printer failure (tried reset 4 times)

[leecohen]

im having a printer failue message. i reset 4 times as described in some forums but it didnt help. my inks are not empty. 

pls help me, im using hp in many devices and for many years, pls help with that

[Anand_Andy]

Hi @leecohen,

Welcome to the HP Support Community

I'd like to help!

I understand that you are getting a Printer Failure error message on your HP Officejet 8610 printer. Also, you have mentioned that you have reset the printer 4 times.

So please follow the link to open the troubleshooting steps for this issue:

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

With the printer on, disconnect the power cord from the rear of the printer.

Open the door to access the carriage inside of the printer.

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

If the error persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.

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