officejet pro 9010 will not replace ink cartridge

[Bob1929]

Officejet pro 9015 - I replaced the yellow ink cartridge but when I closed the cartridge door the printer again claimed there was a low cartridge but this time the Cyan.  I went to change that cartridge too but when I opened the front door of the device and selected "replace" on the screen the cartridge caddy would not move into the replacement position.  I have powered down numerous times and redid all the troubleshooting steps but no good result - still the same issue.  How can I move the cartridge caddy and replace/check the ink cartridges when the device will not allow me access via standard means? 

[sandytechy20]

@Bob1929

Welcome to the HP support community.

I understand that you are getting carriage jam error, I am glad to assist you.

Follow these steps to fix the issue.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

1. Turn off the printer, and then disconnect the power cord.

2. Open the cartridge access door to get to the carriage inside the printer.

   EXAMPLES OF A CARTRIDGE ACCESS DOOR

   

3. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

   EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

   

4. If the carriage has a latch, gently press it down to make sure it is locked into place.

    CAUTION: 

   Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

   EXAMPLES OF THE CARRIAGE LATCH

   

5. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

    CAUTION: 

   Do not force the carriage to move if it is locked or stuck. This can damage the printer.

6. Close the printer door.

7. Reconnect the power cord, and then turn on the printer.

Update the printer firmware to install the latest updates for the printer.

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.