officejet pro 9010e stuck in verifying mode

[rita132]

officejet pro 9010 series 9015E stuck in verifying mode. unplugging the printer for 1 minute and restarting my router did not fix the problem. Help.

Problem solved. After all these years I forgot to unplug my surge protector from the wall outlet. (I had only unplugged the printer from the surge protector.)

It worked. 

[VikramTheGreat · Accepted solution]

Hi @rita132,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 9015e is stuck in “Verifying” mode, even after unplugging the printer and restarting your router, it’s likely related to a firmware update hang, network communication issue, or HP+ activation glitch. Let’s walk through a few targeted steps to help you resolve this.

Step-by-Step Fix for “Verifying” Mode

1. Perform a Full Power Reset

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait 2–3 minutes.
• Plug it back in directly to a wall outlet (not a surge protector).
• Turn the printer back on.

2. Check for Firmware Update via HP Smart App

• Open the HP Smart app on your computer or mobile device.
• Go to Printer Settings > Advanced Settings.
• This opens the Embedded Web Server (EWS).
• Navigate to Tools > Printer Updates > Firmware Update.
• If available, install the update.

👉 HP OfficeJet Pro 9015e All-in-One Printer - Troubleshooting | HP® Support

3. Disable Web Services Temporarily

Sometimes the verification loop is tied to HP+ or Instant Ink setup.

• Access the Embedded Web Server (EWS) via your printer’s IP address.
• Go to Web Services > Remove Web Services.
• Restart the printer.
• Re-enable Web Services if needed later.

4. Use HP’s Diagnose & Fix Tool

• Open the HP Smart app.
• Select your printer → Tap Diagnose & Fix.
• Follow the on-screen instructions to resolve stuck states.

👉 Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat