offline

[Algoy]

Printer goes offline while sleeping

[A4Apollo]

Hey there! @Algoy,

Please share the complete printer model name to assist you better.

Try updating the printer firmware to the latest version and check if it helps. 

Refer this article to know more information about updating the printer firmware. Click Here

Try the steps recommended below.

Assign a static IP to the printer and check if it helps.

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

Download and run print and scan doctor on the PC and check if it helps.

Refer this article to know more information about using HP print and scan doctor. Click Here

Also, Refer this article to further troubleshoot printer offline issues. Click Here

Hope this answers your query!

Have a great day ahead! 🙂

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