often replacing ink head on Smart tank plus 655 with new genuine ink head

[peter221]

I have a Smart Tank Plus  655 printer approaching 2 years old and lightly used. Recently was getting error message of CARTRIDGE PROBLEM ... remove and reinstall black print head and if  message persists REPLACE  the Print Head . Have replaced BOTH print heads with with GENUINE HP products but problem still persists . I have done all the obvious ie Aligned print heads , CLEANED print heads  but problem still persists . Print head  appears to be clean . I unplugged the printer the printer for a couple of minutes and restarted but no improvement ,

Any suggestions welcomed . Can see no value in purchasing another printhead if problem persists .

[Treeko]

Hi @peter221 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support