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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer
Microsoft Windows 10 (64-bit)

I just replaced a working black 956xl black cartridge with another 956xl cartridge that I purchased at the same time and the replacement cartridge is giving error of "older generation ink cartridge"?!?!!?! They were purchased at the same time and the dates on them are the same?!?!?

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