on a wild goose chase to fix a print queue error

[sr888]

My hp envy wont print to my hp eny 5530 printer over home wifi

i have downloaded drivers via some other HP app i had to download that then suggested i download HPSmart that i already had and then tried to sell me warranty.

 i selected print document through HPSmart

set the print settings in a windows popup and hit print

HPSmart has a think and takes me back to its menu with no status update

no idea why i can't see the print queue but when i ran the diagnostic it said print queue error

searching in the community ive been going round and round nnot getting any indication of what i can do

HPSmart is giving me no useful information

any ideas what on earth the problem is? 

printer is online

i also have an "HP Print SW" app that does show a print queue which has nothing 

[sandytechy20]

@sr888

Welcome to the HP support community.

I understand that you are getting print queue errors, I am glad to assist you.

This seems to be a driver issue, you will have to uninstall and reinstall the printer driver to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the HP Smart app:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.