one or more cartridges are missing or damaged

[Aspen3350]

just changed Cyan cartridge for the 3rd time, ordered cartridge directly from HP and printer says "one or more cartridges are missing or damaged until cartridges are replaced make sure the printer is turned on to avoid damage to the printer" 

I also changed yellow and magenta and they worked fine on the first attempt

[Kumar0307]

@Aspen3350, Welcome to the HP Support Community! I’m here to help.

I understand the cyan ink cartridge is not working. I see that you have used 3 cyan ink cartridges. 

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists with all 3 ink cartridges, I'm afraid this is a hardware issue with the printhead which is non-removable.

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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