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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- only printing in yellow and blue

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07-30-2018 11:12 AM
I connected my old printer to my new computer after it had not been used in about a year. I have replaced the cyan, yellow and magenta cartridges. The black is half full. I can not get it to print in anything except cyan and yellow. I have run the clean print head thing at least 10 times now. Still nothing. I have also tried popping out the magenta and black - to make sure thye were all the way in. Any ideas?
07-30-2018 01:23 PM
The ink has dried the the black & magenta printheads.
Check you warranty here.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
07-30-2018 01:30 PM
The Magenta cartridge does not contain a printhead.
The printhead is part of the printer.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.