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‎07-30-2018 11:12 AM

HP Recommended
Product: office jet 6100 H611a
Operating System: Microsoft Windows 10 (64-bit)

I connected my old printer to my new computer after it had not been used in about a year.  I have replaced the cyan, yellow and magenta cartridges.  The black is half full.  I can not get it to print in anything except cyan and yellow.  I have run the clean print head thing at least 10 times now.  Still nothing.  I have also tried popping out the magenta and black - to make sure thye were all the way in.  Any ideas?  

4 people had the same question
3 REPLIES 3

‎07-30-2018 01:23 PM

HP Recommended

The ink has dried the the black & magenta printheads.

Check you warranty here.

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‎07-30-2018 01:27 PM

HP Recommended

Thank You.  That had occured to me about the Black- since it is old.  But I just bought the Magenta from Office Depot yesterday.  Looks like I'm headed back to the store!

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‎07-30-2018 01:30 PM

HP Recommended

The Magenta cartridge does not contain a printhead.

The printhead is part of the printer.

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