only printing on left hand side of page

[JimBig]

Just out of the blue, when I print anything (rg. a sentence from a word document), it prinys none or just a few characters (clearly) from the beginning of the line.  If there are several lines it'll do the same for the rest of the document.

Ink levels are fine,documents...test page prints fine, preview is fine, scan doctor shows fine.  I have 2 computers connected wirelessly and they both give the same result for different documents. The only thing that seems amiss is the alignment print then scan says there is a fault. I've tried settin it back to Factory defaults but no change.

Can anyone help please.suggest solution please ?. It's driving me crazy !.

[IPGRicky]

Hi,

This is vignesh B.

Welcome to HP Consumer Support Forum. I am happy to assist you!

The document I have shared works for any kind of printing issues.So, please kindly follow the below mentioned troubleshooting steps :

1. Please follow this document first in order to have the direct communication with the printer through the printers IP Address.
2. Link : https://support.hp.com/in-en/document/c04249080
3. In case, If the issue still persists, please go the control panel - Devices and printers - Right click on the printer and go to printer properties - Please go to advanced tab - Please click on new driver - Now, you will get a list of drivers - Please select HP at the left side and please select HP Officejet 8600 Class Drivers at the right side of the page.
4. Please click next and finish.
5. Then, please click apply and then Ok.

please let me know if the issue is resolved completely as we are able to resolve 95% of the cases using these troubleshooting steps.

Please contact 1-800-474-6836 for any assistance. We work 24*7.

Thank you for choosing HP. Have a wonderful day ahead.

Please click the "Thumbs Up", to say thanks for helping!

Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I am an HP Employee.

[Chin999]

Hi,

Does this issue occur when you copy a document?

This might occur due to a corrupted driver . i would suggest you to completely uninstall the software drivers from the computer . Once the printer is completely uninstalled, you can reinstall using the link here https://support.hp.com/us-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875 . This will ensure the proper up-to-date software is installed.

[JimBig · Accepted solution]

Hi Folks - thanks so much for taking the time to try and help me.  I feel very embarassed !. The issue was / is that black is not printing.

What threw me wwas a lot of my documents have coloured tex at the start of the line so it looked as if it was just missing parts. Also the 'test' page showed some 'black; which was probably grey using the coulour cartridge.

So I'll do the 'takeaout and rest'  HP support suggestion and if that doesn't fix it I'll try a new black cartridge.

Thanks, Jim