• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-08-2018 03:19 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i have a big trouble with a new one pagewide 556dn. i tried every kind of driver and tried every combination of color setting

but the red is a light brown and so on for every color printing from a pdf brochure.

any suggestion are welcome

3 REPLIES 3

‎11-08-2018 12:01 PM

HP Recommended

What is the firmware version you are using?

Do you use HP Authorized Ink?

How many pages have you printed?

Do you use Colorlok paper?

 

HP Product Expert for the Officejet Pro X and PageWide Pro Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
Was this reply helpful? Yes No

‎11-08-2018 02:38 PM

HP Recommended

The printer is a brand new, One week old with strarter kit ink. I printed 100 page only for test.

the firmware is the latest. I tried also with cleaning   Head but with no result. The red is definitely brown less or more brillant but brown 

Was this reply helpful? Yes No

‎11-12-2018 12:55 PM

HP Recommended

I would suggest that the issue may very well be the paper. There are some qualities of paper that do exactly what you describe. I'd suggest trying some paper that is marked with the Color Lock logo and is possibly even branded by HP for use with ink based printers. That will really help narrow down the issue.

HP Product Expert for the Officejet Pro X and PageWide Pro Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.