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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-01-2025 12:19 PM

HP Recommended

Color Laser Jet Pro MFP M479fdw

Event Code: 13.09.04

Every time:

No paper is found

Paper is stuck with about 2" left to exit.

Paper is folded across in the middle of portrait image

The fold is exactly same in is in the shape of a Z-Fold

 

What can anyone suggest?

2 REPLIES 2

‎07-01-2025 02:49 PM

HP Recommended

Can you clarify the jam a little more. You state that there is 2 inches left to exit. Do you mean that most of the page is already in the exit assembly or is the jam happening before the fuser unit in the back door area?

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‎07-03-2025 03:02 PM

HP Recommended

Thank you for your question. The paper exits except for about 2" is held in the machine. I believe that the code was telling me that it is  because of a red rubber pressure seal that has disintegrated. Do you know where i can get such a thing?

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