paper jam halfway through the copying process

[rjbsr]

try to make a copy and the paper jams halfway through the process and wont move. i beleive the the error message reads:

  printer error (0x61011 beb)

im not for sure if thats what it reads as the lettering is hard to read while scrolling by on the sceen. if anyone can help with this issue i would be very grateful.

                                 thanks

[MarcelusWallace]

Welcome to the HP Community @rjbsr,

I understand you are having some trouble making copies and you are getting a printer error close to 0x61011. I will be happy to help.

Try the steps in the link below to troubleshoot the issue.

A 'Carriage jam' or '0X610000F6' Message Displays for HP Officejet 6500 (E709a) and 6500 Wireless (E...

Please get back to me with the resutls.

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps. Have a great day.

[rjbsr]

thks so much for responding to my inquiry .but im afraid either i gave the wrong info or the response is wrong. 

 im sure i gave the wrong info as to what the probelem was. there is no paper jam now that i can see and have followed the steps on the response page.

still getting message as to turn off from printer and not from power strip. i push the start copy button and the screen will read copying 1/1 but nothing happens. the first bar will show up on screen and thats it ,no noise, no parts moving, nothing.

im sure im probably doing something wrong but its still not working.

Mr. Wallace helpppppppp!!!!!!!!!!!!!!

[MarcelusWallace · Accepted solution]

Hi @rjbsr,

If the printer cannot produce a copy it is an indication of a hardware issue. You will have to contact HP for further support.

Contact HP:
Step 1. Open link: http://h22207.www2.hp.com/us-en/contact-hp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps. Have a great day.