paper size mismatch

marktime · ‎06-10-2021

I replaced an 6950 with this new smart tank 570. The setup went as normal but as soon as I printed documents i got

"Paper size mismatch The paper loaded in the printer does match the paper size selected for this document as a result the document might appear shifted on the page " This appeared on the printer screen. When I went to print 2 page email the second page would print and then the message above appear I then had to press okay to get the second page. The printer also changed margin sizes on existing word documents and gave the message

I installed all the latest drivers. I tried to ensure from the ews page that A4 was the Default document paper. The printer was scanning document okay and I tried tools to align cartridges several times. I tried the last resort of resetting factory defaults and this did not work.I expected this printer to take about 30 mins to install instead I have spent the WHOLE day. Does any one have any suggestions other than buying a different brand

Dragon-Fur · ‎06-10-2021

@marktime

It MIGHT be a lack of the Full Feature Software / full driver printer software that is causing the "not right" settings.

The initial installation always favors HP Smart - brilliant app, and yet so much better (and smarter) when the full driver is installed, too.

Brand new printer MIGHT need the Firmware updated.

Find the Firmware package here - if the package won't install, it is not needed...

HP Smart Tank 530 and HP Smart Tank Plus 570 series Firmware Update

Full Feature / full driver printer software.

Your printer supports using the Easy Start wrapper to install the software.

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

~~For printers that support the option,~~

Use the Easy Start wrapper to install and configure the printer software.

Home Page - HP Easy Start
Open Category Software and Drivers
Topic: Software-Utility
Download-and-Save the current version of the Easy Start wrapper to install your print software
If using USB: Disconnect the USB cable between the printer and computer before installing the software.

Right-Click on the downloaded package and "Run as Administrator" to start the installation

Select to install the “Full Driver” / “Full Feature Software”
If using USB: Connect the cable when instructed to do so (near the end of the installation process).
After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

Full Administrator Rights are required to complete the HP Software installation.
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Other places to check / verify / adjust the paper settings.

Load the paper according to the instructions in the user guide.

NOTE: I could track down the 570 user guide - the following is certainly close enough to show how to load paper.

User Guide

Tell the printer about the paper

Set the Printing Preferences (Windows)

Use the Printing Preferences as a foundation for setting up print jobs

Example

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

Size not listed in the Drop-down menu? Select Custom (likely the last selection in the list)
EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes:

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign.

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Make changes to a Shortcut (Model Dependent)

Select shortcut (locked or custom) >
Adjust the settings for paper, source (tray), other settings
Check all sub-menus in all Tabs
Click OK to save / leave sub menu

Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar: Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Example - Printing Preferences

Note >> From other software / programs, "Preferences" might be called via Printer Properties / Preferences / More Settings

9025_Printing_Preferences_Everyday_1

Example - HP Smart - Windows - Photo Print setup

I have this "A4" paper example...

HP_Smart_W10_Print_Photo_A4_All_1

HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Smart Tank Plus 570 Wireless All-in-One series

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Dragon-Fur

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