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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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paper size wrong on display

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hp  envy 6230printer

When loaded with 4x6 photo paper display states it is 5x7 in paper tray

 

Have switched off and unplugged no help

 

Please help new printer 

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Check the paper size in the app settings.

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Thanks for the reply. Thought printer would automatically sense when paper of different sizes was put in paper tray.

Does this mean when you change paper size you have to manually have to input new size in settings ?


 

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From what I am seeing in the app there are 3 paper size listed, is 4x6 listed in your app settings?

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Thanks for your time..4*6 is in paper tray list...but do you have to manually set it...as the printer seems to revert back to 5*7 after usage ....thanks

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Configure the small, medium, and large paper you use the most for printing.

Once set, the printer should automatically detect which of these three sizes is loaded in the tray.

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How do you configure,  if you cannot explain could you point me to a Web page that explains,,,,thank you.

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The only info that I can find is here.

See step # 3.

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Thanks for help...will look at link.

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