paper tray won't extend

[dt2020]

i just bought the hp envy photo 7855. paper try won't extend at all.  It prints, but everything falls to the floor.

[sandytechy20]

@dt2020

Welcome to HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

You can refer this HP document to load the paper:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[dt2020]

I folllowed instructions, no joy.  Next step?

[praveen196]

@dt2020

I understand your concerns.

Please contact our phone support. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!