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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-06-2022 12:39 PM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer
Operating System: Microsoft Windows 11

Each month I receive email pdf statement attachments, generally I open in Edge > Print> Set the various options for page range and print both sides. However this time I'm only getting the top and bottom lines, no other content in a 14 page doc

Tried in FF

Installed CutePDF with same result

Used HP Smart the preview showed only top & bottom lines 

Used print to MS pdf for the attachment, opening the pdf errors out

An Office repair has been run

3 REPLIES 3

‎06-07-2022 12:43 PM

HP Recommended

I have now resolved the issue by re-installing HP software

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‎06-09-2022 02:57 AM

HP Recommended

I ran both HP diagnostics which showed no issues then ran an HP Smart repair via win add/remove dialogue, was then able to print the Edge pdf statement.

However the following day received another statement opened in Edge> Print on both sides and specific pages, again it printed only top & bottom lines, no other content though the Edge doc showed all.

I then tried a print via HP Smart, which is all a bit of a faff as you have to first save the attachment to the pc, and it printed fine from there. the print range/both sides

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‎06-09-2022 08:51 AM

HP Recommended

Hi,

We're glad you managed to solve your problem 😉

Thank you for sharing how you solved it. This way, you will be helping other users that have the same question.

Thanks,
VictorS

I work on behalf of HP.
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