pdf spanning two page but only one of them prints

[coloradogeekboy]

pdf spanning two page but only one of them prints. If i send it to other printers in the office it prints fine

[A4Apollo]

Hey there! @coloradogeekboy, 

Have you tried checking with a different application? Does the issue persist?

Does the issue persist when you make a copy from the printer?

Do you have issues scanning from the printer?

Please try few steps recommended below.

The printer driver is crashing when trying to generate the print job - hence a complete job is not available to be sent to the (configured port of the) device.
 

A complete print job is generated, but there is a connection issue - a bad connection, or perhaps the credentials are wrong, and it is sent to another address (which may or may not exist).
 

A complete print job is generated and received by the printer, but (for some unknown reason) the printer does not recognize it as valid.

Restart Print Spooler service:

To restart the Print Spooler service
You must be logged on as an administrator to perform these steps.

1.    Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
2.    Double-click Services.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3.    Right-click the Print Spooler service, and then click Properties.
4.    On the General tab, next to Startup type, make sure that Automatic is selected.
5.    If the service is not already running, under Service status, click Start, and then click OK.

Download and run print and scan doctor on the PC and check if it helps.

Refer this article to know more information about using HP print and scan doctor. Click Here

If the issue still persists uninstall the printer software from the root level on your PC and install the full feature printer software. (Windows Only)

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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