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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 6055 All-In-One Printer

How do I get someone on the phone who can actually help me troubleshoot my printer? We can print from our phones but are not able to print from my MacBook and I don't know why. I need someone who can walk me through how to fix it.

1 REPLY 1
HP Recommended

If your printer is under warranty you will need to start the process by going to support.hp.com and create a case. If the printer is out of warranty your option for phone support is to subscribe to HP Smart Friend service. 

 

https://www.hp.com/us-en/services/consumer/smartfriend-overview.html

 

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