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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎07-10-2020 01:01 PM

HP Recommended
Product: ENVY 7645
Operating System: Microsoft Windows 10 (64-bit)

Error message = photo tray problem for HP ENVY 7645.  I have done all the troubleshooting I can find, gone through virtual assistant, and tried unsuccessfully to talk with someone at HP.  New printer received as a gift that I can't yet use.  

 

Seems to me there is a simple solution.  The trays move in and out nicely.  Can't see any broken parts.

 

Any suggestions?

 

Thank you

1 REPLY 1

‎07-13-2020 07:27 AM

HP Recommended

Hi @BajaMike

 

Welcome to the HP Support Community. 

 

Make sure the photo tray is seated correctly

 

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

    If the error only happens with the output tray installed, the output tray might need to be replaced.

 try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Hope this helps! Keep me posted. 

 

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