plz assist :hp printer stuck at printing animation andafter that cancelling animation indefinitely.

[moniee]

So i have a HP deskjet 5075 all in one , and whenver i print from the windows , it print the paper but then gets stuck in already displayed "printing..." animation indefinitely and when i press the X button in the bottom left corner , it gets stuck in the cancelling animation , switching off the power helps as of now , please provide insight and assitance in this regard .
Thank you !

monniee

[Raj_05]

Hi @moniee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP DeskJet 5075 is encountering a firmware or software issue. Here are a few steps you can follow to troubleshoot and hopefully resolve the problem.

Restart the Printer and Computer:

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on after a few minutes.
• Try printing again.

Clear the Print Queue:

• On your Windows computer, go to Control Panel > Devices and Printers.
• Find your HP DeskJet 5075, right-click on it, and select See what's printing.
• In the print queue window, click on Printer in the top menu and then select Cancel All Documents.
• Wait for the queue to clear and try printing again.

Update Printer Firmware:

• Visit the HP Support website and search for your printer model.
• Check if there is a firmware update available for your printer.
• Follow the instructions to download and install the firmware update.

Update or Reinstall Printer Drivers:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP DeskJet 5075 and select Remove device.
• Visit the HP Support website, download the latest drivers for your printer, and install them.
• Add the printer again in Devices and Printers.

Check for Windows Updates:

• Make sure your Windows operating system is up-to-date. Sometimes, printer issues are resolved by installing the latest Windows updates.
• Go to Settings > Update & Security > Windows Update and click on Check for updates.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and reconnect the power cord to the printer.
• Turn the printer on and try printing again.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions inside the printer. Open all accessible doors and carefully inspect for any stuck paper or debris.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, which can help diagnose and fix common printing issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support