power to printer on at mains but screen blank cannot change cartridges unless printer on

[susan1341]

Power to printer but not on screen blank printer needs to be on to change cartridges 

[Hawks_Eye]

Hi @susan1341 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer is receiving power but isn't displaying anything on the screen, preventing you from changing cartridges. Here are some troubleshooting steps to try:

Ensure the Power Cable is Secure

• Disconnect and reconnect the power cable at both the printer and wall outlet.
• Try a different power outlet to rule out electrical issues.

Perform a Hard Reset

• Unplug the printer from the power source.
• Wait 60 seconds, then plug it back in and turn it on.

Check for Display Issues

• If the printer has physical buttons, try pressing them to see if the screen responds.
• If the screen remains blank, the issue may be with the display panel or internal power board.

Try a Different Power Adapter (if applicable)

• If your printer uses an external power adapter, test with a compatible replacement.

Let me know if you need more guidance! 🚀

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Take care, and have an amazing day!

Regards, 

Hawks_Eye