• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-11-2019 02:28 PM

HP Recommended
Product: PAgeWide Enterprise Color 556
Operating System: Microsoft Windows 7 (64-bit)

Now I am really in deep "do do" !!!

Had problem being unable to reset the password in pre-boot. The problem is a LOT worse now.

Cannot exit pre-boot - selecting 'Continue' does nothing. Tried unplugging printer.

Now I get a message: "Not bootable"   Error code:  99.39.67

 

Any suggestions to get me out of this hole I have dug would be appreciated!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2019 01:38 PM

HP Recommended

The problem is SOLVED!!

After a couple of hours of trial and failure, new firmware (FS4) was able to be loaded.

The printer is now working as normal.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-12-2019 01:38 PM

HP Recommended

The problem is SOLVED!!

After a couple of hours of trial and failure, new firmware (FS4) was able to be loaded.

The printer is now working as normal.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.