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HP Recommended
hp J 5780 printer
Microsoft Windows 7 (64-bit)

The print cartridge access door has a broken hinge.  Can it be fixed

1 REPLY 1
HP Recommended

@COERVER 

 

Product Introduced mid-2011

 

Comment

The printer is long out of warranty.  HP, if they can / will fix it at all, would likely have to charge perhaps much more than the printer is worth.   This is just a personal comment, by the way, and does not reflect anything HP might say.

 

Printer

HP Officejet J5780 All-in-One Printer

HP Officejet J5780 All-in-One Printer
 

@COERVER wrote:

The print cartridge access door has a broken hinge.  Can it be fixed


The answer depends on
  • Whether you can find a local printer repair shop in your neighborhood.  For example:  Use your favorite search engine and look for "printer repair in my area" or, if you have "Location" switched off on your device, search for  "printer repair" and your city name.
  • Whether that repair shop can find parts - Call and ask or haul the printer to the shop.
  • Whether you believe the repair, assuming it can be made, is worth the time, effort, and cost
 
OR
If you wish to do so, see if you can get the technician to give you the part number - order the part - attempt the repairs on your own.  This may be a lost cause - consumer grade printers are not meant to be "serviced" at home.  On the other hand, if you have the skill set, it may certainly be possible to do if you can get the parts.
 
OR
Printer is a "must keep" and "must be running" device?
No other options?  (No repair houses near your location and / or other issues.)
 
Contact HP and ask whether HP can / will repair the device.
Know that there might be a fee for the service (phone contact / discussion).
 

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.