print failure

[jeffkauf]

I installed new ink cartridges and updated drivers but I still get a "print failure" notice.  I've shutdown the printer and took out the plug at least 5 times but it didn't help. Any suggestions

[Kuroi_Kenshi]

Hi @jeffkauf,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try the following steps:

Power Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds, then plug it back in and turn it on.

Check Ink Cartridges & Printhead

• Remove the cartridges and check if they are installed correctly.
• Clean the gold-colored contacts with a dry microfiber cloth.
• Reinsert them firmly.
• If the issue persists, try running a printhead cleaning cycle from the printer menu.

Reset Printer Settings

• On the printer’s control panel, go to:
  Setup → Printer Maintenance → Restore Factory Defaults
• Restart the printer and try printing again.

Run HP Print and Scan Doctor

• Download & run HP Print and Scan Doctor from HP’s website.
• Let it automatically detect and fix issues with drivers, connections, and ink system errors.

Manually Update Firmware

• Go to HP’s official support page and download the latest firmware update for your printer model.
• Install it and restart the printer.

Let me know if this helps💙 If it still doesn’t work, I got more tricks up my sleeve.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,