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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- print job cancels immediately

Create an account on the HP Community to personalize your profile and ask a question
09-05-2021 06:43 AM
@HASHKNIFE78, Welcome to the HP Support Community! I’m here to help.
To assist you better,
- Which application are you trying to print from?
- Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
Check for any pending Windows updates first.
- On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
03-31-2023 12:49 PM
Hi there,
If the error persists, a solution would be to install your printer using the Easy Start installation software, this way the installation errors will be corrected as the driver would be replaced:
Software and drivers for HP ENVY Photo 7155 All-in-One Printer
I hope it helps.
Regards,
SofiaML