print jobs from my desktop get stuck in the queue however from my mobile they print

[PJ3755]

So I have a Windows 7 Pro and a HP Envy 5530 All In One which has been working great until Netgear Orbi firewall installation, by Netgear support 1 month ago. Now print requests from my desktop are stuck in the print queue however mobile print requests print fine. Figured I'd ask the community, first timer, for some help.

[Nal_NR]

Hi @PJ3755,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Troubleshoot print jobs stuck in the queue with your Windows computer.

Reset the Windows printing environment

• Stop the print spooler, delete print job files, and then restart the computer and the printer.
• Turn off the printer, and then unplug the power cord.
• In Windows, search for and open Services.
• In the Services window, right-click Print Spooler, and then click Stop.

• After the Print Spooler stops, close the Services window.
• In Windows, open File Explorer.
• Browse to C: > Windows > System 32 > spool > PRINTERS.
• Delete all files in the PRINTERS folder.
• Shut down your computer.
• Reconnect the power cord to the printer, and then turn it on.
• Turn on the computer.

Uninstall HP print driver and use HP Smart (Windows)

• Uninstall the HP print driver and install and use HP Smart on a Windows computer.
• Disconnect any USB cables from the printer.
• In Windows, search for and open Add or remove programs.
• Look for your HP printer name in the list of programs.
• If you find your printer, click the printer name, and then click Uninstall.
• If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.
• If a User Account Control message displays, click Yes.
• Follow the instructions to complete the software removal, and then restart the computer.
• Go to 123.hp.com to download and install HP Smart.

Click here for further assistance. 

Hope this helps! Keep me posted for further assistance.
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