print jobs stuck in queue

[creeksneakers2]

print jobs stuck in queue

[Sneha_01]

Hi @creeksneakers2 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When print jobs get stuck in the queue, it can prevent new jobs from printing and cause frustration. There are several potential reasons for this, including issues with the printer's connection, corrupt print jobs, or software glitches. Let's go through some troubleshooting steps to clear the print queue and get your printer back to working properly:

1. Clear the Print Queue

The first step is to try and clear the print queue to remove any stuck jobs.

Steps for Windows:

Open the Print Queue:

• Go to Start > Settings > Devices > Printers & Scanners.
• Select your printer and click Open Queue. Alternatively, you can find your printer by right-clicking the printer icon in the system tray (bottom-right corner) and selecting See what's printing.

Cancel All Print Jobs:

• In the print queue window, right-click on any listed print jobs and select Cancel or Cancel All Documents.
• If the jobs don’t cancel, you might need to proceed to the next step.

Restart the Print Spooler Service (If jobs don’t cancel):

• Press Win + R to open the Run dialog box.
• Type services.msc and press Enter to open the Services window.
• Scroll down and find Print Spooler.
• Right-click on Print Spooler and select Restart.
• After restarting the service, go back to your print queue and try to cancel the print jobs again.

Manually Delete Stuck Print Jobs:

• Sometimes, the print queue won’t clear even after restarting the spooler. In this case, you can manually delete the stuck jobs:
  • Navigate to the C:\Windows\System32\spool\PRINTERS folder.
  • You might need administrative permissions to access this folder.
  • Delete any files inside this folder (these are the stuck print jobs).
  • Once deleted, restart the Print Spooler service again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support