print queue cancel

[AnnieS1]

I am unable to cancel the print queue on my Dell XPS 17 9710 laptop using the HP  Envy 5530e all-in-one printer.  On my desktop using Windows 10 I have no problems at all.  Hope someone can help.

[sandytechy20 · Accepted solution]

@AnnieS1

Welcome to the HP support community.

I understand that you are unable to cancel the print queue, and I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.